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Free shipping over $50

Customer Service & FAQs


We are open Tuesdays – Fridays. 9:00M to 5:00PM EST. You can contact us by emailing [email protected] with any questions, concerns, etc.
The Pet Farmacy processes orders Tuesdays-Fridays. Please allow one week lead time for turn around as obtaining veterinarian approval can take time. Please reach out to your vet prior to placing the order to inform them we will be reaching out via email for approval to help expedite your order. Please note our products come from all over the country so your patience is appreciated.
An email will be sent with your tracking information. If you did not receive an email, you can contact our office at [email protected] and a new email will be sent.
Please contact the office at 732-268-8553 or at [email protected] so we can troubleshoot your shipment.
We only ship orders unless a client of Prism Integrative Veterinary Health!

Return Policy

Personalized tinctures, creams, herbal formulations and essential oils cannot be returned. Unopened pre-packaged containers and standard bulk herbs can be returned for a full refund minus a 10% restocking fee. The cost of return shipping will not be refunded.

Are you a client of Dr. Pope’s and need further assistance?

See our Client FAQs for additional answers.

Any additional questions not addressed here can be sent to [email protected] for a response. You will receive a response within 48-72 business hours. You may also reach us by phone at 732-268-8553 (please note that phones are monitored Tues-Fri).

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