FAQ

We are open Mondays – Fridays. 9:00M to 5:00PM EST. You can contact us by emailing info@thepetfarmacy.com with any questions, concerns, etc.

All refills are to be placed through the online store. This allows us to be able to streamline and keep track of all refills. In order to access
all products, please register for a membership:
https://thepetfarmacy.com/my-account/
You will be approved as a client of Dr. Pope/Dr. Marino and will receive email notification once that happens. From there, you can access
all products!

Use the search bar and type in what you are looking for.

As a client, you must be registered as a member and logged in to be able
to access all products, sizes, and formulations. If you still are unable to locate a product, please email info@thepetfarmacy.com for assistance.

Go to the www.petfarmacy.com/login and click Lost Your Password.

If you are a current patient of Dr. Pope and would like to set-up a client account click here.

If the product size/quantity does not match what is on your Prescription label, just pick the size you would like from the options that are available. We will contact you if we need to make changes to your order

For product questions fill out the form found on our contact page.

The Pet Farmacy processes orders Monday-Friday.

Please allow one week lead time for turn around as obtaining veterinarian approval can take time. Please reach out to your vet prior to placing the order to inform them we will be reaching out via email for approval to help expedite your order.

Please note our products come from all over the country so your patience is appreciated.

An email will be sent with your tracking information. If you did not receive an email, you can contact our office at info@thepetfarmacy.com and a new email will be sent.

Please contact the office at 732-268-8553 or at info@thepetfarmacy.com so we can troubleshoot your shipment.

Please note, if you choose not to elect shipping insurance, then you are responsible for replacement costs of any lost or damaged packages.

We only ship orders unless a client of Prism Integrative Veterinary Health!

For order and shipping questions click here.

Simply put, to ensure arrival of your supplements. USPS has had increased demands of packages and more have been lost than usual. Adding shipping insurance ensures that if your products are lost or damaged they can be replaced at no cost to you.

Personalized tinctures, creams, herbal formulations and essential oils cannot be returned. Unopened pre-packaged containers and standard bulk herbs can be returned for a full refund minus a 10% restocking fee. The cost of return shipping will not be refunded.

To view our privacy policy click here.

Custom Orders are charged a $1.00 place holder as each custom order has a unique set of ingredients. Once your order is received, we will update the charges accordingly before processing payment.